Shipping/Return Policies

All orders are shipping through the United States Postal Service

 

Priority Mail shipping is free for all purchases of $200.00 and more shipped within the US and military addresses.

You can trust that your order will be quickly processed and safely delivered through the United States Postal Service. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment destination. Generally orders take 5-7 days to arrive to you. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.

If any of your billing information including billing telephone number do not match the information provided by your credit/debit card provider your order will be canceled and we will contact you via email for accurate information.

If you are ordering any custom made items including Name Belts, Custom Designed Clothing, or Airbrushed shirts your order will take 4-5 weeks to ship.

International customers please allow 3-4 weeks for your orders to arrive. You are responsible for the duty and shipping charges that your country charges when your item is delivered.

Rate Chart - This is a general rate, fees are subject to vary.

Priority Mail shipping in the US

Purchase Price      Rate

$0-$15.00             $6.00

$15.01-$25.00      $8.00

$25.01-$35.00      $10.00

$35.01-$45.00      $12.00

$45.01-$55.00      $14.00

$55.01-$65.00      $13.00

$65.01-$150.00    $15.00

$150.01-$150.00  $17.00

$150.01-$199.00  $18.00


***All orders over $200 the priority mail shipping is free***

 

Priority Mail shipping to International Destinations

Purchase Price        Rates

$0-$20.00               $10.00

$20.01-$70.00        $15.00

$71.00-$110.00      $20.00

$110.00-$160.00    $25.00

$161.00-$200.00    $35.00

$200.01-$250.00    $40.00

$251.00-$300.00    $45.00

$301.00-$400.00    $50.00

$401.00-$500.00    $55.00

$500.01-$600.00    $60.00

$600.01-$700.00    $65.00

$700.01-$800.00    $70.00


PROBLEM GEAR RETURN POLICY:

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

If you are shipping through the post office send to:

Problem Gear Clothing

PO Box 22123

Tampa, FL 33622

To make an exchange please contact us at returns@problemgear.com for availability.