Terms & Conditions/Privacy Policy

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of We A Problem LLC. The collective work includes works that are licensed to We A Problem LLC. Copyright 2010, We A Problem LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Problem Gear or purchasing We A Problem LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Problem Gear or to purchase We A Problem LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Urban Empire. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of We A Problem LLC used in the site are trademarks or registered trademarks of We A Problem LLC

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, We A Problem LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. We A Problem LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We A Problem LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

We A Problem LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if We A Problem LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Returns and Exchanges

All returns must be accompanied by a Return Merchandise Authorization (RMA) form. If an item is not accompanied by an RMA, it will not be eligible for a refund or exchange. We accept returns for exchange or refund up to 10 calendar days after delivery of the product. Items returned after 10 days and up to 30 days are subject to a 10% restocking fee and are only eligible for exchange or store credit. After 30 calendar days, we will not refund or exchange any items. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is. - Merchandise must not show signs of wear or damage in any way. - Merchandise must not be a special order or a custom order. - Clearance items are non refundable. Returning Damaged / Defective Items If an item is received damaged or is incorrectly shipped by us please contact Customer Support at support@problemgear.com immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Who covers the return shipping cost? We A Problem LLC will provide a prepaid return shipping label in cases where items have arrived in damaged condition, are confirmed by an We A Problem LLC representative to be defective, or for any reason that is the fault of We A Problem LLC. In cases where We A Problem LLC can't supply a return shipping label, We A Problem LLC will work with the customer to get the merchandise returned to We A Problem LLC at no cost to the customer. For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does We A Problem LLC reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with We A Problem LLC support as to how the return should be handled prior to placing the items back in transit to Urban Empire. 

How to request an RMA (Return Merchandise Authorization) Contact Customer Support at support@problemgear.com to request Return Merchandise Authorization (RMA) form. You must make this request within 30 days of receiving the shipment.

Typographical Errors

In the event that a Problem Gear product is mistakenly listed at an incorrect price, We A Problem LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. We A Problem LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, We A Problem LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by We A Problem LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


We A Problem LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Urban Empire.


Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of We A Problem LLC products) shall be in the state or federal courts located in Hillsborough County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of We A Problem LLC products) must be commenced within one (1) year after the claim or cause of action arises. Urban Empire's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. We A Problem LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a We A Problem LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

We A Problem LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, We A Problem LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, We A Problem LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to We A Problem LLC in its sole discretion.


You agree to indemnify, defend, and hold harmless Urban Empire, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, We A Problem LLC may link to sites operated by third parties. However, even if the third party is affiliated with We A Problem LLC, We A Problem LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of We A Problem LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, We A Problem LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. 

Any information you give to us will be used solely for the purposes of processing and shipping the merchandise that you have purchased. 

As you browse problemgear.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our advertising partners, then enables us to present you with retargeting advertising on other sites based on your previous interaction with ProblemGear.com.